“Style it your way or send it back today – Our Hassle-Free Returns Policy!”
At Stitch Masterz, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help with our hassle-free return policy.
- We accept returns within 07 days from the date of purchase.
- All items must be in their original condition with tags attached, unworn, unwashed, and free from any odours or stains.
- Refunds will be issued to the customer by the method of a redeemable voucher.
- Shipping fees are non-refundable.
- Please allow up to 07 business days for your return to be processed.
- Customers are responsible for the cost of return shipping unless the return is due to our error.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
- We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer support team within 03 days of receiving your order. We will assist you in resolving the issue promptly.